{
 "url": "https://activatedigital.ai/knowledge/guides/product-code-after-sale-services",
 "title": "What Can a Product Code Do After the Sale?",
 "description": "A product code can keep working after checkout, routing people to care, manuals, support, registration and other product-specific services.",
 "territory": "impl",
 "category": null,
 "direct_answer": "A product code can keep working after checkout. It can recognise the product and route someone to the right care information, manual, support path, registration journey or other product-specific service. Where an account is actually needed, sign-in or registration can be introduced as a separate step.",
 "last_verified": "2026-09-04",
 "verified_label": "Last verified",
 "datePublished": "2026-09-04",
 "dateModified": "2026-09-04",
 "legislation": [],
 "primary_sources": [
  {
   "url": "https://ref.gs1.org/standards/resolver/",
   "name": "GS1-Conformant Resolver Standard, release 1.2.1: used for the technical capability to associate an identified entity with multiple typed service links. It does not prove adoption or engagement."
  },
  {
   "url": "https://products.geappliances.com/appliance/gea-support-search-content?contentId=17723",
   "name": "GE Appliances, QR Code Guide and Resources: first-party deployment evidence for product-specific registration and support routing."
  },
  {
   "url": "https://www.aeg.co.uk/support/",
   "name": "AEG Customer Support: first-party deployment evidence for product-level documents, warranty information and support routing."
  },
  {
   "url": "https://www.lg.com/uk/support/minho-page/product-registration/",
   "name": "LG UK Product Registration: first-party deployment evidence separating product recognition from account-bound registration."
  },
  {
   "url": "https://eur-lex.europa.eu/legal-content/EN/ALL/?uri=SWD%3A2021%3A0168%3AFIN",
   "name": "European Commission, SWD(2021) 168 final: official evidence that removing product-information entry can reduce one source of registration friction in the tested journey. No rate is reproduced here because the accessible evidence pack did not expose the full denominator."
  },
  {
   "url": "https://www.gov.uk/government/publications/opss-delivery-report-2024-2025/opss-delivery-report-2024-2025",
   "name": "Office for Product Safety and Standards Delivery Report 2024–2025: counterevidence showing that wording and branding can also affect registration behaviour."
  },
  {
   "url": "https://publications.jrc.ec.europa.eu/repository/handle/JRC134602",
   "name": "Joint Research Centre, Using QR codes to access food information: behavioural evidence that code availability is not the same as use or information exposure."
  }
 ],
 "glossary_terms": [
  "https://activatedigital.ai/knowledge/glossary#economic-operator",
  "https://activatedigital.ai/knowledge/glossary#gpsr",
  "https://activatedigital.ai/knowledge/glossary#jrc",
  "https://activatedigital.ai/knowledge/glossary#resolver"
 ],
 "watch": [],
 "decisions": [],
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  "html": "https://activatedigital.ai/knowledge/guides/product-code-after-sale-services",
  "markdown": "https://activatedigital.ai/knowledge/guides/product-code-after-sale-services.md",
  "json": "https://activatedigital.ai/knowledge/guides/product-code-after-sale-services.json"
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}